Making Mineral Makeup Customer Service

Orders are downloaded for processing at 9am central time Monday - Thursday. Orders are filled by date and time received. Orders usually take 7-14 working days for processing and filling as each order is date/time filled per product expiration (if any). Orders that contain bulk lip gloss are time/date filled.

Most orders will process and be ready to ship within 7-14 working days (see our business hours) of receipt but please remember to not the above information as larger order or orders with several kits and samples may take additional time. We do not process or ship orders Friday - Sunday.

All order placed within the continental US will ship United States Priority Mail, Delivery Confirmation, Insurance is charged and required as per shopping cart check out shipping fees. There are no hidden shipping charges, everything is included and shipped by size/weight.

Large orders are shipped in more then one priority box, so please note the box numbers.

When orders are ready to ship your email will be sent via the USPS.Com website your confirmation/tracking number so Please Make Sure you add the usps.com site to your email address book or your computer/server/firewall/spam programs may spam the email before you receive it.

PLEASE NOTE that is "we" cannot get ahold of you via your email address and you have not responded to our automated email your order will not be shipped. We want verification as do you that you will be there personally to sign for your order. We do not allow orders to be signed by surrounding businesses for "your safety".

A 20% restocking fee will be charged to customer for any returns, not accepted by your postal carrier, or country of shipping designations.

Unblock your email address - Earthlink users please note.

If you are using Earthlink, AOL, or other service providers that have a tendency to block any and all emails with links, email addresses, or newsletters, please make sure to add our contact information, (emails with .making-mineralmakeup.com ending) or you may not be able to receive emails from Making Mineral Makeup 101.

You are also more then welcome to email us with your personal contact phone number so we can reach you in case your email doesn't work.

Making Mineral Makeup 101 uses Outlook Express for all correspondence.

Refund/Return Policy

Items sold via Making Mineral Makeup 101 are non-refundable, non-returnable. Please make sure you purchase color samples or have asked the necessary questions you are requiring prior to ordering Making Mineral Makeup Kits.

In some instances we do offer refunds, a 30% restocking fee will be subtracted from total order prior to our refunding the sub amount. We do not refund ship/hand fees.

Contact Us - Contact Us Via Email Click Here

Customer Service Hours - Central Time Zone - Monday - Friday 10am - 3pm

Closed - Weekends

Closed - All US Postal Service - United States Legal, Federal, And School Holidays

Making Mineral Makeup 101 purchases only the finest micronized minerals, cosmetic grade mica, pigments, mineral make up brushes, and other natural source products from mining and trade companies world wide. We do not purchase from drop ship, down-the-line, mineral makeup wholesalers, soap scent, or other mineral make up companies.

All products time/date purchased directly for the safety and health of our consumers and yours.

Wholesale discounts on bulk mineral make up cosmetic mica, sifter jars, and supplies sold to licensed qualified businesses. (more information)

All Content, Products, Information, & Graphics Copyright Protected ©2004-2006 Making Mineral Makeup 101™ Making-MineralMakeup.com. All world rights reserved. "Minerals That Adhere"™ is a licensed trademark used with permission from RAESIN IMAGES Mineral Makeup Cosmetics & Natural Skin Care.